🚀 We’re Hiring: AWS Connect Implementation Engineer | Malaysia (Full-Time)
Are you passionate about building next-gen cloud contact center solutions? Join us as an AWS Connect Implementation Engineer and play a key role in delivering scalable, customer-centric platforms using Amazon Connect.
🔹 Location: Malaysia
🔹 Experience: 4–6 years (min. 2 years in AWS Connect)
🔹 Employment Type: Full-time
💡 What You’ll Do:
• Design & implement Amazon Connect-based contact center solutions
• Configure flows, queues, routing profiles, and user setups
• Integrate AWS services (Lambda, Lex, S3, DynamoDB, CloudWatch)
• Build IVR, chatbots & analytics solutions
• Support migration from legacy telephony systems
• Troubleshoot call flows, latency & integration issues
• Ensure security, compliance & documentation standards
🛠 What We’re Looking For:
✔ Hands-on experience with Amazon Connect
✔ Strong skills in AWS Lambda (Node.js/Python), API Gateway
✔ Experience with CRM integrations (Salesforce, Zendesk, etc.)
✔ Knowledge of Lex, Polly, Contact Lens
✔ Understanding of VoIP, SIP & telephony concepts
✔ Experience with CloudWatch, X-Ray
✔ AWS Certifications (preferred): AWS Certified Developer/Architect, AWS Certified Advanced Networking, or AWS Contact Center Competency.
🌟 Nice to Have:
• Contact center transformation project experience
• CI/CD & DevOps exposure
• Agile delivery experience
📩 Apply Now: sibashish@krise.sg
🔁 Feel free to share within your network
⚠️ Note: Only local/eligible candidates may apply. No visa sponsorship will be provided.